**Effective Date:**

At SuperMarche, we are committed to providing quality products and excellent service. Your satisfaction is our priority. Please review our refund policy below:

 

#### Refund Policy Overview

1. **General Refunds:**

     No Cancellations: Once an order is placed, it cannot be cancelled. All sales are final, so please double-check your order before completing your purchase.

   - You may be eligible for refunds onliy in below mentioned cases, you may request a refund within **24 hours** of the purchase.

 

2. **Eligibility for Refund:**

   - **Incorrect Items:** If you receive an item that you did not order, please contact us within **24 hours** for a full refund or exchange.

   - **Damaged or Defective Goods:** If your product is damaged or defective upon receipt, please notify us within **24 hours**. We will arrange for a refund or replacement.

   - **Perishable Items:** Due to the nature of perishable items (e.g., fresh produce, dairy), refunds are only offered if they are damaged upon receipt.

 

3. **Non-Refundable Items:**

   - Certain items may be non-refundable, including:

     - Items marked as final sale.

     - Gift cards.

 

#### How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at 9769600009 or info@supermarche.in.
2. Provide your order number and a brief description of the issue.
3. For damaged items, include a photo if possible.

Refunds will be processed to the original payment method within **3-5 business days** after approval.

 

#### Changes to Policy

- SuperMarche reserves the right to update this refund policy at any time. Any changes will be communicated via our website.

 

If you have any questions or require further assistance, please reach out to our customer service team. Thank you for shopping with SuperMarche!